Due to the nature of our products being made-to-order for each individual customer, we are not able to accept returns or exchanges. However, we do understand that sometimes things happen and issues occur during production. If there is a problem with your order, please email email@example.com within 30 days of receiving your order. We are happy to assist you and do everything we can to make sure you are satisfied!
When will my order ship?
- Artwork prints ship within one week of ordering.
- Blankets ship within 1-2 weeks of ordering.
- Stickers ship within 2 weeks of ordering.
- Garments have a production time of 14-21 business days.
- Artwork, blankets, and mugs automatically ship separately. If ordering stickers and shirts together, they will ship together with the 2-3 week turnaround time.
Why did I only receive part of my order?
If you ordered a blanket, mug, or physical print, that part of your order will automatically ship separately from the rest of your order. These items also ship individually, so if you ordered more than one, you will be receiving separate packages. Turnaround time on blankets, mugs, and prints is much quicker than shirts. Once your product ships, you will receive a shipping notification. Because my manufacturer has power to mark your product as shipped, it automatically marks your entire order as complete even though you did not receive your shirt. I apologize for this confusion. Once we ship your shirt, you will receive a separate shipping notification from our end. Rest assured, you will be receiving all of your items!
Can I return or exchange my products?
Darling Dream Co does not accept returns or exchanges. If you are not satisfied with your order, please contact us at firstname.lastname@example.org within 30 days of receiving your order. We are happy to assist you and do everything we can to make sure you are satisfied.