Returns & Exchanges
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- All items except swimwear, items on sale, and anything labeled pre-order.
- In unused and resellable condition
- In the original packaging
What items are non-returnable?
- Gift cards
- Discounted items
- Anything labeled Pre-Order
The item I received is damaged!
If the purchased product is faulty, reach out to email@example.com within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants as long as they are in stock. Once the exchange request is approved, and we have received your item, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org